Core Returns

Core Return Instructions

If you're ready to return your core, you're in the right place! We strive to make the return process quick and easy. Please review the steps below to ensure a smooth return.

How the Core Return Process Works:

  1. Complete the Core Return Form
    Once your core is Ready to Return, fill out the Core Return Form, on this page.

  2. Receive Your Bill of Lading (BOL)
    After submitting the form, we’ll email you the BOL. This document acts as your shipping label and includes essential information for the carrier.

  3. Print the Documents
    You must print all documents from the email — detailed instructions will be provided.

  4. Have the BOL Ready at Pickup
    The carrier will not pick up your core without printed copies of the BOL.

  5. Get Your PRO Number
    The driver will place a PRO (tracking) sticker on your copy of the BOL. Keep this copy — it’s your proof that the core was picked up.

✅ Your Core Is “Ready to Return” When:

  • It is fully intact/assembled — no holes or cracks

  • It is completely drained of fluids

  • It is packaged in the same container your product arrived in

If your core meets all the above conditions, you're ready to return it!

📞 Questions?
Call us toll-free at 1-866-776-3646 or email [email protected].

📄 For full details, please review our Core Return Policy.

Core Return Form

Type of Core Return
Name

Pick up Information

Address
Is this address a residence?

Pickup Time Availabilty

Please note that the date and time you select must be at least two (2) days in the future from today's date. Time frame for pick up must be a 4 hours window. This allows us sufficient time to prepare and ensure availability. If a date or time is chosen that does not meet this requirement, we may need to reschedule your appointment or contact you to make alternative arrangements.
+ 4 Hours Minimum
Is A Lift Gate Needed?
Unless you have a loading dock or forklift at your pick up location, the answer is probably yes
I read the Core Return Policy, I know how to prepare my core and what paperwork I need at time of pickup.
Clear Signature