A core charge is a refundable deposit typically added to the purchase of an engine or transmission. It ensures that the remanufacturer — like Powertrain Company — receives the original part back for rebuilding. If a customer does not return the old unit (the “core”), the deposit helps cover the cost of sourcing a replacement.

💡 How We’re Different

Powertrain Company is one of the first in the industry to not require payment of the core charge up front.

When you purchase an engine or transmission from us:

• You’ll see a core charge listed on your invoice

• If you choose to pay it up front, it will be refunded once your core is returned

• If you opt to waive the core charge for the 45 days, it will appear as a balance due — but not collected immediately

🛠️ Core Return Process

If you waive the core fee and return your core within 45 days, here's what happens:

• We cover the return shipping

• We handle all paperwork and truck arrangements

• You or your mechanic just needs to be present at the time of pickup

⏳ Important Reminder

As noted in all purchase documents:

• If you do not return your core within 45 days, you will be charged the core fee. 

Most of the engines we sell at Powertrain Company are referred to as complete long block engines — a standard term in the automotive industry.

🔧 What’s Included in a Long Block?

A complete long block typically includes:

• Remanufactured engine block and cylinder heads

• Installed head gaskets and oil pump

• In many cases, external components such as the:

  • Oil pan

  • Timing cover

  • Valve covers

  • Intake manifold

  • Starter
    ...are cleaned and reused

✅ Ready-to-Install Engines

We stock many engines with the oil pan and timing cover already installed — making them as drop-in ready as possible.

Not every engine is built the same, so we recommend reaching out to your account manager to confirm the exact configuration of the engine for your vehicle.

At Powertrain Company, all shipping rates are included in the price of your engine or transmission — no additional shipping fees for standard deliveries.

📍 Delivery Coverage

• We ship directly to residential or commercial addresses, including your home or your mechanic’s shop

• Carriers are selected based on regional availability and logistics

• Shipping is available to the lower 48 U.S. states

• Any additional shipping needs, such as freight forwarding, are the responsibility of the customer

🚚 Delivery Conditions

• All deliveries are made using a tractor-trailer (semi-truck)

• Final delivery location is at the discretion of the driver. If the driver determines that your road, driveway, cul-de-sac, or neighborhood cannot be safely accessed, the shipment will be delivered to the nearest accessible location

• Changes to the delivery address after shipping may result in additional charges

Several factors affect shipping times, including:

• Stock availability

• Shipping destination

If a part is in stock, we typically ship it by the next business day.

For delivery within the continental United States, most orders arrive within 5 days.

📅 Before You Order

Your account manager can provide an estimated delivery time tailored to your order and location.

Please note: all shipping times are estimates and may vary due to daily fluctuations in product availability and demand.

• If you made your purchase online, you can log in to your account to:

  • Review your order history

  • Download copies of your invoices for your records

• If you purchased over the phone with one of our account managers, your invoice will be emailed to you.

Need Help?

If you have any questions or concerns, please don’t hesitate to reach out:
📞 Call: 888-725-8160
✉️ Email: [email protected]

We hope this never happens — which is why we ask for your VIN when you place your order. However, if a mistake occurs on our end, rest assured we will take care of it.

Please call 1-888-725-8160 to arrange your return and reorder.

We accept a variety of payment methods to accommodate your needs:

• Credit Cards: Visa, MasterCard, Discover, and American Express are accepted.
• Certified Funds: Accepted via mail. Please note that funds may be held until cleared due to increased internet fraud.
• C.O.D.: Not accepted
• Cash: Accepted only for in-stock items picked up in person. Special orders or transfers must be paid in full at the time of purchase.
• PayPal: All standard PayPal payments are accepted. If you choose the e-check option, shipment may be delayed up to 4 business days until the payment clears. Transactions via PayPal balance or credit card are processed without delay.
• Financing: We offer financing through PayPal Credit, Affirm, and Klarna. Please consult your sales representative to determine the best option for your purchase.

1. Click the "Account" link at the top right corner of our website.

2. Select "Create an Account." 
3. Fill in your personal information in the required fields.
4. Click "Register" to complete the process.

Replacement coverage under the manufacturer’s No Fault Warranty is simple and hassle-free!

• Complete your warranty registration and contact the manufacturer to open a claim.

• Once your vehicle is at the shop, the manufacturer will document diagnostics and quickly assess whether a replacement is necessary.

What the Manufacturer Will Review with Your Technician:

• Did the engine overheat?

• Was the engine run without oil?

• Did the piston top sustain damage?

No worries — the manufacturer will coordinate directly with your shop technician to understand the situation.