wp_admin2022-11-19T16:17:33+00:00Simple. We provide you with a toll-free number that your powertrain installer/mechanic will call and the rest is taken care of. The toll-free number will be sent to you via email when your tracking information is provided. It can also be found on your invoice.
How do I track my order?
wp_admin2022-11-19T16:18:23+00:00We will email you the freight company information along with tracking/pro number for your convenience.
How long does it take to receive my order?
wp_admin2023-06-08T16:41:10+00:00If your item is in stock it typically it takes 3-5 days from the time the order is confirmed. Times may vary depending on location and peak seasons - since this depends on the carrier we cannot guarantee delivery time. Your sales specialist will be able to give you details at the time of order.
What are the shipping & handling charges?
wp_admin2022-11-19T16:19:09+00:00Shipping is Free. We take care of it!
What is a Core, and why is it showing a Core charge on my invoice?
wp_admin2022-11-19T16:17:58+00:00The powertrain remanufacturing industry depends on the recycling of old product (engine, transmission, etc.), this is called a Core. A Core charge is a deposit to insure that we receive the undamaged Core (old product) back for remanufacturing. Unlike most others in this industry, we don’t charge you upfront for your Core. The Core Charge that you see on the invoice is letting you know that if the Core is not returned within forty-five(45) days of receipt, then we will charge you the amount shown for your core. If your Core is returned within that 45 day window consider the fee covered by us.
What is our return or cancellation policy?
wp_admin2022-11-19T16:17:08+00:00Returns:In the event you have decided for whatever reason within thirty(30) days that you don’t want what you’ve ordered, please call customer service for return authorization. The product must be in its original shipping condition(packaging). Customer is responsible for all shipping and handling charges in addition to a 25% restocking fee.Cancellation:If the order is cancelled for whatever reason before it is shipped, the customer is subject to a servicing/handling fee of up to $30.00. If the order is cancelled for whatever reason after it has shipped, the standard restocking fee noted in returns will be charged.
What is the difference between rebuilt and remanufactured?
wp_admin2022-11-19T16:19:52+00:00Rebuilt is exactly what it means… The existing blown engine or transmission has the needed parts replaced and is put back on the road. A remanufactured engine or transmission is considered ‘as new’ since it has been completely cleaned, re-tooled, and re-machined to the manufacturer’s original specifications and comes with a warranty for your protection and added security.
What payment methods are acceptable?
wp_admin2022-11-19T16:19:31+00:00Powertrain Company accepts Visa, Mastercard, and PayPal.
What types of Warranties are offered?
wp_admin2022-11-19T16:16:37+00:00Standard and No Fault:Each powertrain item ordered comes with a standard 3 year/100,00 mile, limited manufacturer warranty. While the Manufacturer handles warranty issues directly, our team is here to assist and will help you walk through the process. Labor rates are determined using an industry standard Mitchell 1 repair guidelines. Your knowledgeable powertrain specialist can provide more detail with other options.
Why should I buy a remanufactured engine or transmission?
wp_admin2022-11-19T16:20:19+00:00Its simple: 1. Quality. 2. Reliability. 3. Price. We sell affordable engines and transmissions that are certified OEM powertrain products. These products are remanufactured to the industry’s highest technological and engineering standards and will provide years of use without breaking the bank.